Banfield Pet Chat™

24/7 advice from a veterinary professional

Our 24/7 chat is now called Pet Chat™! It’s your anytime, anywhere source for general pet health advice, both online and on your phone — and it’s included in your Optimum Wellness Plan.

Download the Banfield® app now to get started.

Unlimited petcare advice for the pet you love

Pet Chat™ is the same great service as before, now with the help of certified vet techs. Connect anytime, anywhere to ask questions about pet health. Get advice on new symptoms and situations. Find out if your pet should see the vet. Learn more about what to watch for, what to worry about, and when you can relax.

Anytime, anywhere veterinary advice

Connect with a veterinary professional no matter where you are. Just download our Banfield app to access Pet Chat™ — at home, on vacation, and on the go.

24/7 live chat via text

Text with a real veterinary professional anytime to get the pet health advice you need, whether it’s general concerns or questions about next steps for unexplained pet illness.

Vet Chat

It’s 2 a.m. and your pet is throwing up. You’re driving cross-country and your cat won’t eat. You’re backpacking and your dog starts limping or scratching — a lot. Is it an emergency? Does your pet need a trip to the vet?

No extra charges or fees

Pet Chat™ is included in every Optimum Wellness Plan (OWP). There’s no extra charge for chatting, so you can concentrate on your pet and not on fees.

Just log in and open Pet Chat™ to get started

If your pet has an OWP, just log in online or download the Banfield app to your device. Click on Pet Chat™ and you’ll be connected to pet health advice via text.

Upload photos and short videos

Easily upload pictures or clips to help you get the guidance you need about what’s worrying you, from injuries to coughing to weird new behaviors.

Chat on Banfield.com or download our Banfield app to your phone

Just log into MyBanfield on our site or your phone to get started.