Banfield Pet Chat™ – 24/7 online veterinary advice*

Need quick pet advice? Banfield Pet Chat gives you 24/7 access to a credentialed veterinary tech for real-time support — right from your phone or computer.

Unlimited petcare advice for the pet you love

Pet Chat is the same great service as before, now with the help of certified vet techs. Get advice on new symptoms and situations. Find out if your pet should see the vet. Learn more about what to watch for, what to worry about, and when you can relax.

Connect with a veterinary professional anytime for advice

Whether it's 2 a.m. or 2 p.m., you can easily connect with a veterinary professional through Pet Chat. Just download the Banfield app or log in to MyBanfield to get started.

24/7 live chat via text

Text with a real veterinary professional anytime to get the pet health advice you need, whether it’s general concerns or questions about next steps for unexplained pet illness.

Download the Banfield® app now to get started.

No extra charges or fees

Pet Chat is included in every Optimum Wellness Plan (OWP) and Banfield Access Plan^™. There’s no extra charge for chatting, so you can concentrate on your pet and not on fees.

Just log in and open Pet Chat to get started

If your pet has an OWP or Banfield Access Plan, just log in online or download the Banfield app to your device. Click on Pet Chat and you’ll be connected to pet health advice via text.

Upload photos and short videos

Easily upload pictures or clips to help you get the guidance you need about what’s worrying you, from injuries to coughing to weird new behaviors.

Looking for in-person care? Find a veterinary clinic near you on our Banfield locations page. Get an idea of costs before your visit by checking out our pricing estimator.