Doing our part to keep pets and people healthy: An update on COVID-19

Hello,

The steady stream of news and information about the COVID-19 (coronavirus) has touched us all. At Banfield Pet Hospital^®, the health, safety, and wellbeing of our patients, our staff, and our community is our number-one priority.

Our hospitals will remain open as long as we can offer a safe and healthy environment for you, your pets, and our hospital teams. We remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of COVID-19, including careful monitoring of the health and wellbeing of our staff.

Over the past few weeks we have taken a series of precautionary steps at our hospitals, including increased cleaning, disinfection, and access to hand sanitizer for our associates and clients.

In addition to the steps we’re taking to protect everyone who works in and visits our hospitals, we kindly ask that you take the following precautions before visiting one of our locations:

• If you are experiencing flu-like symptoms or are quarantined due to potential COVID-19 exposure, stay home and call your medical provider for advice on next steps. If your pet does not require immediate veterinary care, keep them home and avoid contact with other people and animals. We’ll be happy to help you reschedule any appointments for your pet until you’re well.
• When possible, schedule appointments in advance to not only reduce your wait time but also to enable us to better prepare for your pet’s health needs prior to their arrival. Please also limit the number of people who accompany each pet to the hospital.
• If your pet requires emergency care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps.

 If you’re a Banfield Optimum Wellness Plan client, you can connect with a veterinarian anytime, day or night via Vet Chat™ through the Banfield app. With 24/7 on-demand access to general pet care advice and triage support from a reputable source, Vet Chat can help you determine whether it’s time for a trip to the veterinarian.

Please refer to our client handout & FAQ for more information, and don’t hesitate to give us a call with any questions. We’re here for you, the pets you love, and the communities we live in, and we’ll continue to keep you informed. Thank you for being part of the Banfield family.

Sincerely,

Brian Garish
President
Banfield Pet Hospital