Our commitment to our Associates: Caring for people so they can care for pets

Vancouver, WA July 28, 2020

Some of you have asked how we are taking care of our associates amid the pandemic. As always, the health, safety and needs of our 19,000 Banfield Pet Hospital® associates across the country are at the front and center of our considerations and decision-making process.

These are some of the steps we’ve taken to support our hospital associates who are on the front lines providing essential services to pets in need:

  • We expanded our pay and benefits to help our associates take time away from work for COVID-19 related circumstances, whether to prioritize their own health and wellbeing or to care for their loved ones.
  • We’ve deployed and continually reinforced COVID-19-related personal hygiene best practices, hospital cleaning and disinfection guidelines, and personal protective equipment (PPE) requirements, among many other resources, throughout our hospitals. Our hands are washed, our masks are on, and we’re ready to provide care for pets and support for the communities we serve, while taking care of our associates.
  • We’ve updated guidelines for client interactions at our hospitals, including promotion of telehealth services, curbside check-in and drop-off appointments, and implementing face covering requirements to help our teams maintain safe distances and hygiene best practices.
  • We are continuously reviewing the latest research and reports on pets and COVID-19 to ensure our associates and clients are educated and updated with the most accurate information.

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